Are you interested in getting the secrets behind how to be a good client and make products/service providers fall in love with you?
The success of every business is dependent on the relationship between the seller and buyer.
These two entities play a vital role in ensuring that the purpose of the business transaction is successful and fulfilled.
This implies that the business successfully provides the products and services to the receiver.
Also, the receiver uses the products and services without any hitch or problem.
This is to enable them to generate income or profit for the business in question.
A good business uses different methods and tactics to understand its customers.
It also provides good customer service and makes improvements and decisions in the best interests of its clients.
However, a client can do certain things to make business owners consider him/her a good client.
That’s what this blog post is about.
It explores what differentiates a good customer from a bad one.
It also shares insights on the traits of a good client and how a client can be regarded as good.
How to be a Good Client – Who is a Good Client?
A client is a recipient of goods, products/services, or an idea from a supplier or manufacturer.
It could also be defined as someone who receives or is being offered professional services from a person, business, or organization.
While a client could be anyone who requires a product or service, but a good client is exceptional.
The exceptionality of a good client is not dependent on the amount of income.
Neither does it depend on the number of purchases that they make.
Rather, it depends on certain qualities and levels of understanding that create an opportunity for the business owners/service providers to serve them better.
Now, how can you know if you’re a good or bad customer?
That’s what this next section hopes to answer.
Differences Between a Good Client and a Bad Client
As we stated earlier, a good client is exceptional and different from other clients, and this is because of the traits they exhibit.
These traits and qualities differentiate them from other bad customers that most business owners want to get rid of.
The traits that differentiate a good from a bad client includes:
Support for Business Growth
While good clients help you generate income and expand your business, company, or agency, a bad client does the exact opposite.
They would not only cause you to lose money, but their actions will also prevent your business from growing or developing.
Regard for Time/Appointments
Good clients have respect and regard for your time.
This is why they always keep up with appointments and meetings.
A bad client, on the other hand, has no respect or regard for your time.
They miss meetings, appointments without informing you or rescheduling.
Bad customers believe that you are always at their beck and call.
Therefore, they demand your attention and presence without considering your schedules or availability.
On the other hand, good customers show deep understanding and concern for the busy schedules of most business owners.
They understand that there are other customers needs to attend to.
Often, problematic or bad clients have no idea of what they want.
They will always complain, make changes to plans and ideas that were previously agreed upon.
These always lead to a waste of time, energy, and resources.
A good client has already defined his or her needs or desires before reaching out to you.
Hence, they do not pose many problems to business owners.
Manner of Communication
Some customers are often aggressive and rude when requesting products/services.
This they do by constantly threatening and verbally abusing staff or team members.
A good client is well-behaved and possesses the required etiquette and courtesy that people should have.
Positive Impact on Business
Good customers benefit the business positively.
They strive to create a good business relationship with the businesses.
Also, they give positive comments and remarks about the business to other people.
Thus helping the business get more customers and fostering business growth.
On the other hand, bad customers have negative remarks about the business.
Therefore, they tarnish the reputation of the business and make the business lose customers.
Keeping to Agreements
Good clients ensure that they pay up at the agreed date and time, while bad clients have no regard for making payments at the due date.
They postpone payments, delay payments, or pay less than the agreed amount for goods and services received.
Availability for Communication
When a good client is doing business with you, they are always responsive and available to communicate with you at all times.
This they do by responding to your calls, texts, and emails.
A bad client, on the other hand, can be unavailable for a long period.
Thereby delaying your ability to carry out your task or projects effectively and timely.
Respect for Policies and Guidelines
Also, a major difference between a good and a bad client is their ability to respect your procedures, policies, and guidelines.
The bad client often feels too arrogant or proud to adhere to procedures and policies.
Thus they make it difficult to do business with them.
On the other hand, good clients comply with business policies and procedures.
Therefore, doing business with such customers is hassle-free.
Tips on How to Be a Good Client
Being a good client is all about having the right attitude in your transaction/relationship with business owners/service providers.
Hence, here’s how to be a good client.
1Define your Need
Defining your need is all about knowing what exactly it is that you want.
Knowing what you want helps the business owners/service providers understand needs better.
It also helps them understand how to serve you better.
It also saves time/resources and prevents wasted efforts trying to offer goods and services that do not add value.
2Create a Feasible Budget
After defining your needs, another thing that would help you be a good customer is to create a feasible and realistic budget.
Having a realistic budget ensures that you have enough resources to get what you need.
This way, you prevent a situation where businesses have to cut their prices unrealistically to please you.
3Be Responsive and Available
Unlike other customers that a business might encounter, a good client is available and responsive.
This is because they are fully aware of the importance of their availability in helping the business provide solutions to their needs.
To be a good customer is to be responsive and available so that business transactions can occur seamlessly.
It involves being available to respond and communicate efficiently and effectively to avoid misunderstandings and misinterpretations that could create a problem.
Also, it entails responding to questions, call emails, and messages so that business owners/service provides can identify how to serve you better.
4Accept Advice and Guidance
Though it is generally accepted in business that the customer is always right, a good customer would accept advice and guidance.
This is because this advice and guidance are beneficial and crucial to what they hope to achieve.
Also, it’s about trusting business owners/service providers to do what you’re paying them for without interfering in their work.
5Pay On Time
Do you intend to be a good customer?
If the answer is yes, please note that it is wrong to postpone or delay payments or avoid payments.
A good client understands the necessity and importance of keeping up with payment dates and paying on time.
Delay or avoidance of payment not only comes off as irresponsible.
But it also shows neglect and a high level of a lack of consideration.
If there is any form of delay in payment at the stipulated time, a good client informs the business owner beforehand.
However, the possibilities of a good client delaying payment are very slim.
Participation is a great way to become a good client.
Participation does not mean taking over from the people or persons you have hired.
Rather, it means providing them with the necessary answers and information that they need to get the job done.
It also involves making suggestions, observations, and providing appropriate feedback to help business owners/ service providers serve you better.
7Be Respectful and Polite
Being a client does not mean that you should treat people with disrespect and arrogance.
A good client will never feel the need to bully or threaten a business before getting what they want.
He or she is always calm, respectful, and polite in his or her dealings with a business.
Becoming a good client means resisting the urge to use degrading or disrespectful words and statements even when you are upset or dissatisfied.
8Adhere to Policies and Guidelines
Every business or agency has policies and guidelines that govern its operations and activities.
A good client is aware of this.
Also, he or she strives to respect and adhere to these guidelines and policies to prevent a breach or a misunderstanding between both parties involved in the business transactions.
Asides from the fact that a good client adheres to policies and guidelines, a good customer also respects time.
Respecting time involves keeping up with appointments, scheduling meetings, responding to emails, calls, and text messages promptly.
It also means understanding that people are not always going to be at your beck and call.
Additionally, notifying them early that you would not be available for the scheduled or prearranged meeting or appointment shows that you respect their time.
10Make Reasonable and Considerate Demands
A good client does not only create a feasible budget.
He or she does not look to make unattainable or unrealistic demands from a business or company.
Rather, they review their expectations and modify them in a feasible, achievable, and realistic way for both parties.
11Recommend and Promote
Good clients often serve as ambassadors and advocates who spread positive and good reviews about a business to other people.
They also recommend and refer this business to other people through online reviews or word to mouth referrals to help the business grow and build up its clientele.
Businesses are not the only ones who need to be patient while dealing with clients.
Clients also need to be patient when dealing with a business, company, or agency.
It also means allowing them to fix whatever issues or problems you must have encountered.
This, too, while making use of their products and services without feeling the need to leave the business for a competitor.
13Look Out for the Right Business
Client’s could be tagged as bad clients if they constantly make demands that a business cannot offer them.
To be a good client, you must know what you want.
Then search for the right business whose specialty is meeting those needs or providing solutions to your problems.
Finding the right business for you also saves you from dissatisfaction and constant complaints.
14Understand the Business
Another key factor to being a good client is to take your time to understand the business.
Taking time to understand the business involves finding out all the information you need to know about the business.
Also, asking questions and making inquiries when you have to.
It also entails taking time to understand how the business operates and carries out its activities.
A good client trusts the individual, business, or agency that it is in business with.
Trust allows you to build a good relationship and rapport with the business.
It also helps them do their duties diligently and effectively.
Conclusion on How to Be a Good Client
As we earlier stated, a business relationship is built on the ability of both parties to do the right things.
This is why a client must try his or her best to play their part in the success of this transaction.
This is because any other thing would be counterproductive and fruitless.
With the right adherence to our tips and guidance, you are on your way to becoming a good client, one that every business would be glad to have.